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Product Warranty Policy

This warranty policy applies only to products distributor or sold in the Malaysia. In the event that performance failures or defect fault during the warranty period, Bellicose will provide maintenance service.

Product
Warranty  Period
Item
Hub 
12 months 
Parts cost & labour Cost
Sensor 
12 months 
Parts cost & labour Cost
Controller 
12 months 
Parts cost & labour Cost
Smart Lock 
24 months 
Parts cost & labour Cost


Term of Warranty

  • All replacement part and accessories are genuine from the manufacturing.
  • Replacement parts will be entitled for original remaining warranty period of 3 months from the date of the replacement warranty, whichever is longer.


Warranty Instructions and Principles

  • A valid of proof of purchase or invoice are required to ensure the basic guarantee of your rights,
  • please be sure to keep them safe.
  • If you lost the proof of purchase or invoice or unable to provide valid copy, we will be comparing
  • the date exactly manufacture for the product to serve as the de-factor purchase date.
  • Product purchased overseas do not entitle for warranty service.


Instruction For Out of Warranty

This warranty does not cover man-made damage nor any of the following conditions, however, paidrepair service is available.

  • Beyond the warranty period.
  • Without proof of purchase, however an exception can be granted if the customer can prove that the product is within the warranty period.
  • Product is damaged due to improper use (such as falling, squeezing, water damage, etc.)
  • Damage and malfunction due to uncontrollable external forces (such as floods, fires, earthquakes and lightning strikes.)
  • Failure to use and maintain the product according to the instructions that lead to damage or malfunction, such as use under extreme temperatures, etc.
  • Product natural wear and tear (for example: cover, buttons, etc)
  • Disassembly, self-repair, modification and other human behaviour that caused damage.


Other Information

If the service policy conflicts with national laws and regulations, all the laws and regulations of the country shall take priority.