Dead On Arrival (DOA) Product: System Failure Out of the Box
Replacement: The same product that you ordered will be shipped to you at our expense. Our team representative will contact you within 2-3 days of your call with the replacement product delivery details and the procedure for returning the DOA product.
Service: You may have the product repaired; however, once serviced, the product is no longer eligible for replacement.
* BELLICOSE will determine the DOA eligibility of the DOA product.
DOA Terms and Conditions
This DOA policy applies only to Bellicose distributing product(s). Bellicose reserves the right to determine whether or not this policy applies. The DOA for Bellicose distribute and other non-Bellicose distributor products offered at Bellicose Store may differ.
If the product(s) is deemed to be DOA by Bellicose more than 5 calendar days after the received date, Bellicose standard product warranty will apply.
* Bellicose reserves the right to verify and test the returned product for DOA eligibility. If the condition of the product is misrepresented by the customer, Bellicose may impose a handling fee.
Proof of Purchase
Customer will need to provide the proof of purchase during the warranty claim or DOA.
Refunds or exchanges must be within seven (7) days for in-store purchase and (15) days for online store purchase and is solely at the Company’s discretion.
We will normally only refund in the event the goods:
- Are of unacceptable quality (eg. due to a manufacturing defect)
- Do not match the description by which they were sold
- Are received in a damaged state
- Are supplied in the incorrect quantity
- Are out of stock
Refunds or exchanges will not be provided if you simply want a different colour, change of specifications, change a non-defective unit for a different model/brand, or if you simply change your mind or wrong quantity purchased. In some circumstances, we may need to send the goods to the manufacturer for assessment to determine whether you are entitled to an exchange, refund or repair. Evaluation process may take up to 14 to 21 working days. The Company shall be under no liability in respect of any defect arising from cosmetic defects, fair wear and tear, or any willful damage, negligence, subjection to normal conditions, failure to follow the Company’s instructions (whether oral or in writing), or misuse or alteration of the goods.
We highly recommend that you retain your proof of purchase. Bellicose refunds will be processed within 14 to 21 working days. Credit card refunds processing is subject to the Merchant bank’s processing time. For cash payments, refunds will be wired to your bank account. When returning a product for a refund, you will be asked for your name, address, signature & banking account number under YOUR name as authorization for the refund transaction into your back account or credit card. There is strictly no cash refunds available over the counter. Bellicose reserves the right to change the terms and conditions of sale at any time. Due to copyright issues, opened software cannot be returned. Please verify your system requirements prior to opening the packaging.
In the event that the Company approves for a refund or exchange, the customer will be notified of the appropriate procedures which must strictly be complied with in order to ensure a smooth process.
After seven (7) days of purchase, any requests for refunds or exchanges will not be entertained.
We reserve the right to change terms and conditions any time without further notice.